The Mitchell Library Reading Room is temporarily closed for refurbishment. More information ›


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We're open Wednesday 26 January 2022, with changes to some services and opening hours ›

Ask a Librarian

Need help with your research?

Librarians are available to help with your research and searching the Library catalogue.

Do you have a quick question?


Chat with a librarian online

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Library Chat is available from 9 am to 5 pm, Monday to Thursday and 10 am to 5 pm on Friday.

If unavailable, please use our Ask a Librarian form.

Speak with a Librarian

Please call (02) 9273 1414 from 9 am to 5 pm, Monday to Thursday and 10 am to 5 pm on Friday.

If we are unable to take your call, you can leave a detailed message including:

  • Your full name
  • Your best contact number
  • A brief outline of your request

We will respond to your enquiries as soon as possible.

Would you like more in-depth assistance?

Ask a Librarian

Would you like us to suggest resources from the collection to help with your research?

Ask now

We will get back to you within seven working days.

Staff helping client with research at the Ask a Librarian desk

Library Q&A:

Most eresources can be used at home but some are only accessible in the Library. Look for the card icon to see if the eresources is accessible from home.

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Still not able to access? Contact Ask a Librarian with your Library card number and the eresource name and we’ll do our best to help.

Remember you need to be a New South Wales resident and have a Library card or a registered NSW public library card from a participating library to use the Library's eresources at home.

Yes, you can access Ancestry Library Edition from home with your library card up until 31 December 2021. You can also access Ancestry on a Library computer in the Governor Marie Bashir Reading Room or on your own device using the Library's free wi-fi.

We're not able to do extensive or ongoing research. You can employ a professional researcher from organisations such as:

Professional Historians Association NSW

Society of Australian Genealogists

The Library does not accept responsibility for any aspect of their work or for any fees incurred. See the Ask a Librarian Service Policy for ways that we can help with your research.

We do not provide a valuation service. Visit the Australian Government Cultural Gifts Program for a list of approved valuers.

The Library does not accept responsibility for any aspect of their work or for any fees incurred.


Research guides

We’ve prepared guides to help you to independently research using the Library's collections.

Ask a Librarian Service

Check or update your question

Check the progress, update or cancel your question.

Ask a Librarian Service Guidelines

We can support you to find information in a variety of ways through Ask a Librarian. These guidelines are designed to help you understand the different levels of support that we can provide.