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Multicultural services for public libraries

The State Library provides consultancy and advice on delivering library services to culturally and linguistically diverse communities.


The State Library provides:

  • state-wide consultancy and advice on delivering library services to culturally and linguistically diverse communities to public and community libraries
  • training for library staff on cross-cultural awareness and access and equity strategies
  • tools to help deliver services to culturally and linguistically diverse communities
  • bulk loans of community language collections and large print and audiobooks in English

For more information, contact Oriana Acevedo, Consultant, Multicultural Services, Public Library Services

Networks and forums

Multicultural Library Services Working Group (NSW Public Libraries Association) - contact for more information on joining

Join the NSW Multicultural Bulk loans e-list

Join the NSW Multicultural Working Group e-list

Multilingual glossary

The Multilingual glossary database is a professionally generated signage tool designed for libraries. The glossary contains common library phrases in 49 languages. This tool facilitates communication between library staff and patrons from diverse linguistic backgrounds.

Promote your library to multicultural communities

Your public library welcomes you pamphlet has information about core library services offered to communites by NSW public libraries. Available in more than 50 languages including English.

Pamphlet One is available in languages that are included in the State Library’s Multicultural Collection. 

Pamphlet Two contains general information about services offered by public libraries.  Some of these languages have collections in public libraries available for loan.

Promotional banners

Pull-up banners are available for loan to public libraries in New South Wales. The use of this promotional material is not restricted by language and it can be used as an invitation to discover many of the interesting resources that you have in your collections.

For more information or to borrow a banner, email:

Multicultural Purchasing Cooperative

The Cooperative locates and purchases materials in languages other than English (LOTE) and English as a Second Language (ESL) on behalf of New South Wales public libraries. It also coordinates the cataloguing and end processing of resources.

By purchasing your library’s LOTE and ESL collections through the Cooperative, you will benefit from discounts due to bulk purchasing.

The Co-op is run by the State Library on behalf of NSW public libraries and is free of administrative charges.

Contact Shauna Miller, Coordinator Multicultural Purchasing Cooperative on (02) 9272 1540, or email for information about:

  • how to become a member
  • cataloguing standards
  • selection profile for LOTE material
  • State Library of NSW Multicultural Purchasing Cooperative Procurement Policy Statement


Check out the Multicultural Unit on Pinterest.

Multicultural Unit Pinterest


Follow the Multicultural team on Twitter for more information about multicultural events, new books and useful translated information.